In Focus - What do our Customers say?
25 Oct 2019As the Winter arrives it has been a busy few weeks at Ace ATV.
We have had a number of customers who have unfortunately had bikes stolen, break down or require immediate repair. We have also had a customer needing last minute buggies for their Event, as the season weather sets in and the heavens open.
This is where the support and knowledge of the Ace ATV team comes in and has been something which we have received wonderful compliments about.
We boast a fantastic team of Agricultural Engineers. Some of whom have been working for Murray since their Apprenticeship days. You can learn all about our team and who we are here.
We keep records of purchases, warranty and servicing so we have all the information to hand when needed. Furthermore we have a well stocked parts division. This is particularly valuable when repairs are urgent and parts are required last minute.
A few weeks ago, Murray received an SOS text at 8pm on a Friday from an Ace ATV customer. He had got his bike stuck and needed an urgent repair for Saturdays work. Carl left the yard at 7am Saturday morning for the 50 mile journey ahead, and we received the following text at 9.30am:
"Morning Murray. Just wanted to say thank you very much for the great service. Your chap was here and sorted it out. Have a good weekend."
It was a great message to receive and ensured our customer didn't lose a valuable days work.
Mike runs the hire side of Ace ATV and is extremely meticulous with ensuring the delivery, management and details of your booking are met.
"Kingcombe Stonbury Ltd utilised the services of Ace ATV for the first time this year at our project in the Bristol area for the hire of a Polaris and trailer. Customer service from enquiry to hire is personable, helpful and efficient and our requirements have been fully met. We would recommend Ace ATV and would use them again" Caroline Barber (Project Administrator, Kingcombe Stonbury Ltd).
From festivals and agricultural shows to building restoration and personal use, we can provide a quad or buggy to help your event and project run smoothly.
We are proud that most of our customers are returning ones. When the time comes to upgrade or trade in, Murray is the first point of call for many. With his knowledge of the industry plus that of your own personal business and requirements, he can advise, order and deliver the vehicle you need.
"We have had a really long and strong working relationship with Ace ATV over the past many years and they are always accommodating to our needs and fulfil them within a very timely manner. I can say that their service is second to none and are extremely flexible whilst providing excellent and competitive prices. Whilst having Ace ATV as our main supplier we feel that there is no need to have a secondary supplier." Simon Richardson (Logistics and Procurement Manager, Oxford Hydrotechnics).
When you put your customers at the centre of everything you do, feedback like this make the job an even better one.
Please get in touch if you think we can help you.Back to News